Last week reminded me just how much attention patients in reasonably well-run hospitals receive. Of course, I’m more advantaged than most patients. But this isn’t just a matter of class or status. My roommate, an alcoholic who appeared less than fully in touch with reality, had almost as much doctor attention and more nursing care than I had. All of which is a reminder that health care is a strange business: in the end, a large fraction of what sellers sell is human relationship. When done well, those relationships are a tonic. But it’s hard to see how one can both do them well and do them more cheaply – the twin goals of any plausible health care reform process.
Link to Work